Call Us: 1-800-410-9262
Email: info@directelinternational.com
THE BEST CUSTOMER EXPERIENCES
Outbound Call Center Services
Increase sales and strengthen your customer service with Specialty’s outbound call center services. In addition to lead generation services like appointment setting and telemarketing, we can work on the customer service side as well with programs like market research and outbound surveys. We’ve been helping businesses of all sizes for over 10 years.
What can an outbound call center do?
Specialty’s outbound call center service can do the same outbound tasks your own staff can do – with a much lower price tag. From cold-calling potential leads to following up on market research and trying to win back previously lost sales, our call center agents are outbound warriors.
Similar to your own staff, our US based agents are trained in the art of sales. We can utilize up-selling and cross-selling techniques to help maximize a sale. However, where your staff eventually needs to call it quits for the day, our agents are available. If your business is national, or even global, then you’ll surely have customers in different time zones. If your in-office staff can only reach out during certain hours, you’re going to have a hard time connecting with customers. Our agents have the ability to reach a larger client base simply by being available around the clock.
Why outsource to Directel?
Outsourcing isn’t just about cost savings, it’s about giving your small business the freedom to concentrate on growth rather than worrying about managing the new customer service touch-points that come with expansion. Outsourcing to Directel allows you to:
- Service your customers in the most traffic hours
- Take advantage of difficult-to-achieve security certifications like PCI and HIPAA compliance
- Leverage the experience of a large inbound call center
- Open up new inbound channels like live chat and text response
Is outsourcing to an outbound call center affordable?
Our outbound services are an affordable, cost effective alternative to hiring more staff to accomplish the same goals. To put it simply, hiring is expensive. From adding more personnel to your payroll, to expanding your office space to be able to fit more staff, the bigger your staff and office gets, the more money you wind up spending. The secret to growth is that you need to find a call center that can help not only with customer service but with growth. That’s Directel.
Outsourcing your outbound services to Directel helps keep your circle small, while giving off big business vibes. Additionally, the more money you save means more money in your budget to reinvest in the growth of your business. For only a portion of the price it would cost to hire even one more staff member, you can have access to over 300 agents who are all professionally trained, capable, and best of all, always available.
We can help every company in every industry
If you have customers or recognize that great customer service is one of the main factors in the growth of a business, your company can benefit from our inbound call center service. Please check out all of the industries that use call centers to dig deeper into the industry specific inbound call center solutions we’ve developed.
HAVE QUESTIONS?
We’d love to hear from you!
Think our inbound call center services might be right for your business? Need more information about our company, technology, and infrastructure? If you have questions, we have answers. Contact us and we’ll reach back out to give you the lowdown on our inbound solutions and how we can help your brand.