Call Us: 1-800-410-9262
Email: info@directelinternational.com
THE BEST CUSTOMER EXPERIENCES
Live Chat Outsourcing
Live chat customer service is the fastest, easiest way to answer consumers’ questions and keep them surfing your site. If you can’t be in front of your chat software, we can. If you want to open up live chat as a customer service channel, we can help. Outsourcing your chat support to Directel reduces shopping cart abandonment, increases sales, and leads to higher customer satisfaction ratings. What’s not to love?
Add another customer service channel.
While live phone support is the keystone component of any solid customer service strategy, live chat is crucial for a fully comprehensive sales and customer service plan. Live web chat gives your web visitors instant customer service while they’re on your website or using your web based software. Great customer service means making yourself available on the communication channels customers prefer, and that means offering web chat
Cut down on calls and ramp up your live chat.
If your in house support staff is getting slammed with calls that are eating up resources, adding a live chat channel to your repertoire can be a huge asset. Not only will live chat help cut down on the inbound phone calls as your customers will have another support channel to utilize, but it also makes it easier for your customers to reach out for help since they’re already on your website. It’s a win-win!
Chat outsourcing
Logging in to your live chat software and waiting for visitors to ping you is easy. Well, it’s easy when you’re at work during business hours. The challenge is finding an employee to handle those chats after hours, on weekends, when there is more than one chat at a time, or when you’re unavailable. With our managed live chat outsourcing, we’ll have agents available whenever you need them. Our chat operators are available to engage your web visitors. When you’re asleep, we’re working on closing deals and helping customers. We rock!
Improve customer service and increase sales.
Who likes waiting? Studies show that web customers would rather chat to get answers then make a phone call. That’s where our live chat operators come in.
- Build better customer relationships
- Give your customers an alternate support channel
- Speed up customer service
- Enhance your brand
HAVE QUESTIONS?
We’d love to hear from you!
Think our inbound call center services might be right for your business? Need more information about our company, technology, and infrastructure? If you have questions, we have answers. Contact us and we’ll reach back out to give you the lowdown on our inbound solutions and how we can help your brand.