An inbound call center can do many of the same business processes as an employee in your own office can do. They handle incoming calls, answer callers’ questions, take messages, dispatch emergencies, schedule appointments and place orders just to name a few. Outsourcing to our call center company to handle these tasks is a cost effective alternative to hiring more in-house staff. With Directel, around the clock live coverage starts at $34/month, which gives you access to have over 300 agents answering your calls – and you don’t have to worry about any overhead costs like insurance and benefits.

Additionally, your inbound call center agents are available in the more traffic hours, whereas your in-office staff is usually available 8 hours a day, 5 days a week. No matter what sized business you run, outsourcing to our call center is an efficient, affordable way to increase your customer support, increase office productivity, and strengthen your brand.