Call Us: 1-800-410-9262
Email: info@directelinternational.com
THE BEST CUSTOMER EXPERIENCES
Bilingual Call Center Services
There are over 30 million Spanish speakers in the United States. For a perfect customer service score, you need to offer support in both English and Spanish. Let our bilingual call center agents represent your business and show your Spanish speaking customers that you care.
Let Directel speak your language
Catering to English speaking customers only is a sure-fire way to miss out on a lot of opportunities. Customers who speak Spanish as their first language represent a tremendous marketing opportunity for a business. We’re talking millions of dollars worth of potential revenue, and that number is steadily growing. By opening up your customer communication channels to both an English and Spanish client base, you become more accessible and your growth goals become more attainable. You’ll be able to assist a larger group of clients, and target a market that your competitors aren’t.
How does it work?
If you need both English and Spanish speaking call center agents, we’ll make a copy of your English script and place a front end IVR on your line to direct traffic to either an English or Spanish call center agent. The Spanish representative will be working through the same call script and protocols as the English rep, the only difference is their script will be translated into Spanish. The Spanish representative will handle the call with a native-language level fluency.
Spanish speaking only also available.
While we can set up front end automated call center services that will route calls, we can also create a dedicated Spanish only phone line that routes directly to the Spanish speaking operator queue. This allows Spanish speaking callers to communicate with representatives in their native tongue without needing to press 1 or 2 to direct the call. It’s a great inbound solution if you have your own IVR or you advertise a Spanish language support number.
Inbound and outbound bilingual support.
Our bilingual services can be customized and tailored to any inbound or outbound contact center service we deliver. Need us to answer calls and schedule appointments in Spanish? Check. Need us to call potential leads and win back old customers in Spanish? Double check. Whatever you need us to do, we’ve got you covered – in English as well as Spanish.
HAVE QUESTIONS?
We’d love to hear from you!
Think our inbound call center services might be right for your business? Need more information about our company, technology, and infrastructure? If you have questions, we have answers. Contact us and we’ll reach back out to give you the lowdown on our inbound solutions and how we can help your brand.