We are an authorized dealer of the best brand
The best customer service experiences start with live support
Connecting with consumers is the key to growing your brand, and outsourced customer service through Directel everytime With year-round coverage and a complete suite of call center services at your disposal, you’ll never miss another call or an opportunity to close a sale.
Shared call center services
Directel is a leading outsourced call center service provider. And with our shared agent pool, your outsourcing costs are minimal. Starting with minimal cost, give your customers call center services with access to sales and service assistance without the hassle of long hold times or inexperienced operators. We’ll work with you to establish the perfect call center script so callers will think they’re speaking to your business, not a call center.
Connect with customers on any channel
Deliver a first rate customer experience by communicating with your customers on their preferred channel. With call center services including managed live chat, email response, and text response – you can deliver the multi-channel accessibility consumers need, with the high quality care they’ll appreciate.
Dedicated call center agents
Our inbound & outbound virtual call center agent programs combine customer service excellence with personalized training, ensuring that your brand and culture will be represented the way you envision. A targeted hiring approach based on your requirements gives you total control over customer communication.
Let's do Support Business First Class Quality
We have the best experts to elevate your business to the next level, try is and you will see!
Why choose us
Data Security
We have an opportunity to reflect on how we manage data security and privacy and adopt protocols that will better protect staff and customers.
Support
We include agents who handle omnichannel customer support, including calls, email, chat, voice over IP (VoIP) and website support.
Multilingual Agents
We provide an array of customizable solutions with language. We’ll work with you to best support your business goals
Experience
The right contact center can elevate your brand. With recruitment, training, leadership, and a culture designed to create amazing customer experiences.
Awards
With the wide variety of touchpoints available for customers to connect with your brand, every channel is an opportunity to impress them with seamless, effective integrations.
Pricing
The princing including: skill levels, type of work, location, and duration of the application. We have the best prices of the market.
Connect with your customers anywhere you are.
Talk with us
HAVE QUESTIONS?
We’d love to hear from you!
Think our inbound call center services might be right for your business? Need more information about our company, technology, and infrastructure? If you have questions, we have answers. Contact us and we’ll reach back out to give you the lowdown on our inbound solutions and how we can help your brand.
Bring to the table win-win survival strategies to ensure proactive domination. At the end of the day, going forward, a new normal that has evolved from generation.
BUSINESS HOURS
Monday – Friday : 9 am to 7 pm
Saturday : 9 am to 5 pm
CONTACT
Tel: 800-410-9262
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